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Community Building & Community Management
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Crown Social Agency provides done-for-you (DFY) social media management with up to 24-hour coverage and a flexible SLA.
The agency manages digital communities across social platforms for organizations with varying audience sizes, from small specialist groups to large-scale public communities. Workstreams include monitoring inbound activity, incl. always on queries across owned and earned channels, categorizing user interactions incl. applying AI/ML, applying predefined response frameworks via AI or manually, and escalating issues -- to Customer Service, PR, IR, or C-Suite stakeholders -- according to established protocols.
The agency maintains structured workflows for moderation, inquiry handling, and sentiment tracking. Service levels are configurable, including support for up to a 24-hour response SLA across defined channels. Activities also include documentation of recurring issues, development of FAQ and response libraries, and reporting on engagement patterns and community health metrics.
The agency manages digital communities across social platforms for organizations with varying audience sizes, from small specialist groups to large-scale public communities. Workstreams include monitoring inbound activity, incl. always on queries across owned and earned channels, categorizing user interactions incl. applying AI/ML, applying predefined response frameworks via AI or manually, and escalating issues -- to Customer Service, PR, IR, or C-Suite stakeholders -- according to established protocols.
The agency maintains structured workflows for moderation, inquiry handling, and sentiment tracking. Service levels are configurable, including support for up to a 24-hour response SLA across defined channels. Activities also include documentation of recurring issues, development of FAQ and response libraries, and reporting on engagement patterns and community health metrics.
Capabilities
- Community Monitoring
- Moderation Protocols
- Response Frameworks
- Issue Escalation
- Knowledge-Base and FAQ Development
- Sentiment Tracking
- Performance and Health Reporting
- Configurable SLAs (including 24-hour response windows)
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